职位描述（Job Description）：

岗位要求（Job Requirements）：

1. 熟悉本地市场及渠道资源。
2.本科及以上学历，酒店/旅游管理专业优先。
3.3年中档连锁酒店管理经验，精通OTA平台运营。
4.优秀的领导力与团队协作能力。
5.敏锐的市场洞察力和数据分析能力。
6.责任心强，具备职业素养。

1.Familiarity with the local market and channel resources.
2.Bachelor's degree or above, preferably in Hospitality/Tourism Management.
3.Three years of experience in mid-scale chain hotel management.
4.Strong leadership and team collaboration skills.
5.Keen market insight and data analysis capabilities.
6.High sense of responsibility and professional ethics.

岗位职责（Core Responsibilities）：

1.统筹酒店日常运营及部门协调。
2.制定经营计划，达成营收指标。
3.负责OTA运营（房态/定价/活动），提升线上转化。
4.维护客户关系，处理客诉提升满意度。
5.团队建设与管理（招聘/培训/考核）。
6.控制运营成本，提升经营效益。
7.完成上级交办任务。

1.Oversee daily hotel operations and interdepartmental coordination.
2.Develop business plans to achieve revenue targets.
3.Manage OTA operations (inventory/pricing/promotions) to improve online conversion.
4.Maintain customer relationships and handle complaints to enhance satisfaction.
5.Team building and management (recruitment/training/performance evaluation).
6.Control operational costs and improve profitability.
7.Execute tasks assigned by superiors.

职位描述（Job Description）：

岗位要求（Job Requirements）：

1. 本科以上文化程度，3年以上同岗位工作经验，掌握机电工程设计基础知识。
2.熟悉电子通讯设备、计算机、暖通、空调、给排水设备、电梯等的使用和维护管理。
3.熟悉基建、环境保护、安全生产、劳动保护方面的政策与法规。
4.能充分领会总经理的经营意图，组织指挥工程部各项工作计划的实施。
5.有强烈的事业心责任感，有较强的自学能力和适应性，秉公办事，不谋私利。

1.Bachelor's degree or above with three years experience in similar position and basic knowledge of electromechanical engineering design.
2.Proficient in operation and maintenance management of electronic communication equipment, computers, HVAC, plumbing systems and elevators.
3.Familiar with policies/regulations regarding infrastructure, environmental protection, work safety and labor protection.
4.Capable of implementing GM's operational strategies and organizing execution of engineering department plans.
5.Strong sense of responsibility, self-learning ability, adaptability, and commitment to impartiality.

岗位职责（Core Responsibilities）：

1.连锁酒店工程标准的制定与工程监理。
2.制定工程中心组织架构及标准化管理体系。
3.统筹设备设施与装潢的预防性维修计划。
4.监控水电油能耗，严控维修成本。
5.根据经营状况及能源价格，制定节能方案与预算。
6.维护市政工程等外部合作关系。
7.审定并实施员工技能与服务意识培训计划。

1.Formulation and daily supervision of engineering standards for chain hotels.
2.Establishment of the engineering center's organizational structure and standardized management system.
3.Oversee preventive maintenance programs for equipment, facilities, and decorations.
4.Monitor and optimize utility consumption (water/electricity/fuel)，strictly control maintenance expenses.
5.Develop energy-saving strategies and budgets based on operational needs and market prices.
6.Maintain collaborative relationships with municipal engineering departments.
7.Approve and implement staff training programs for technical skills and service awareness.

职位描述（Job Description）：

岗位要求（Job Requirements）：

1.本科及以上学历，酒店/旅游管理相关专业优先。
2.5年以上高星级酒店运营或宾客关系管理经验。
3.精通宾客满意度调研及数据分析。
4.出色的沟通协调与人际交往能力。
5.中英文流利，擅长撰写分析报告。
6.注重服务细节，具备敏锐观察力与创新服务意识。
7.熟悉并掌握新媒体运营。

1.Bachelor's degree or above (Hospitality/Tourism preferred).

• 2.Five years luxury hotel operations/guest relations experience.

• 3.Proficient in guest satisfaction surveys & data analysis.

• 4.Excellent communication and interpersonal skills.

• 5.Fluent in English (report writing proficiency).

• 6.Detail-oriented with keen observation & innovative service mindset.

• 7.Skilled in new media operations.

岗位职责（Core Responsibilities）：

1.建立并优化酒店宾客体验管理体系，制定满意度提升计划。
2.分析宾客反馈数据，识别服务短板并推动改进落地。
3.协调各部门监督服务标准执行，确保服务品质。
4.全程跟进在店服务，提供个性化解决方案。
5.开展服务意识培训，提升团队服务敏感度。
6.建立VIP客户档案，设计专属服务流程。
7.完成上级交办任务。

1.Establish and optimize the hotel's guest experience management system.
2.Analyze guest feedback data, identify service shortcomings, and drive implementation of improvements.
3.Coordinate various departments to monitor service standard execution and ensure service quality.
4.Provide end-to-end in-house guest service follow-up and deliver personalized solutions.
5.Conduct service awareness training to enhance the team's service sensitivity.
6.Establish VIP guest profiles and design exclusive service procedures.
7.Execute tasks assigned by superiors.